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Samsung carrying out 'internal review' after China Galaxy Note 7 fire report

21 September 2016

The latest share sales came as Samsung deals with a costly recall of its flagship Galaxy Note 7 phone following fires caused by faulty batteries.

Since the launch there have been over 90 cases across the globe about the smartphone bursting into flames and causing damage to life and property of Note 7 owners.

According to reports from China, some Galaxy Note 7 units purchased from the country's Jingdong Mall had caught fire soon after purchase.

The Samsung Galaxy Note 7 is probably the most talked about smartphone at the moment, although for all of the wrong reasons. An executive said sales in China would continue because Note 7 phones sold there used a different battery than those linked to problems elsewhere.

"With battery cell defects in some of our Note7 phones, we did not meet the standard of excellence that you expect and deserve", Samsung Electronics America President and COO Tim Baxter said in a video statement after the government-sanctioned recall was announced.

Samsung has faced criticism it has failed to coordinate with American and other safety regulators and failed to give clear information to consumers. A few days later, it urged them to immediately turn off the phones.

This green battery indicator will appear on new Galaxy Note 7 units following a software update.

"Our absolute priority is the safety of our customers - that's why we are asking all Galaxy Note 7 customers to act now and exchange today", said Conor Pierce, vice president of mobile for Samsung in the United Kingdom and Ireland. Samsung's home country of South Korea is set to begin selling the device again starting next week on September 28th.

Keep in mind that this appears to be a totally different issue than the one in other markets, such as the USA, where specific Galaxy Note 7 units were recalled. South Korea's government has not issued an official recall like its counterparts in the USA and Canada, and for consumers in South Korea to get a full refund for the Note 7, Monday is the deadline. Monday is the deadline for consumers in South Korea to get a full refund. The company said the two reports of fires were not from that batch.

McDonald reported from Beijing.