Samsung Electronics is recalling the just-launched Galaxy Note 7 smartphone line today after finding batteries of some of the flagship gadgets exploded or caught fire. The South Korean company issued the recall after 35 reports of battery fires or explosions. The recall comes at a time when SSNLF holds the largest share of the global smartphone market.
The Galaxy Note 7 caught consumers' attention with an iris scanner that unlocks the phone with a blink of an eye, as well as waterproof functions.
Samsung is replacing everyone's devices for no charge.
Samsung had sold 2.5 million units of the premium devices before the sales stoppage. Samsung said it will "voluntarily replace" Note7 handsets for all customers who already have them with a new Note7 device over the coming weeks.
Following reports of Galaxy Note 7 units catching fire while charging, Samsung has chose to conduct a global recall of the smartphone.
According to Reuters report, the head of the South Korean company's smartphone business, Koh Dong-jin, spoke at a news conference, where he expressed regret at the recall, which will affect markets including South Korea and the USA, but not China, where models feature a different battery.
Did you buy a new Note 7? We found the Note 7 to be a very compelling device in our review, but whether or not customers will trust the device given the recall remains to be seen. The company had unveiled the phone in India on August 11, and is understood to have got bookings for around 20,000 devices. Following the announcement, T-Mobile also disclosed that it has halted the smartphone's sales and will work closely with Samsung in order to ensure that all its customers are well taken care of.
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