Tuesday, 22 January 2019
Latest news
Main » United CEO says no one will be fired for dragging incident

United CEO says no one will be fired for dragging incident

19 April 2017
United CEO says no one will be fired for dragging incident

Thankfully for the couple, they confirmed their wedding is still planned for Thursday.

A couple flying to Costa Rica for their wedding, scheduled for later this week, were removed from a United Airlines flight in Houston, allegedly for not following crew instructions. Rather than wake up the sleeping man, the couple made a decision to relocate to a different economy row in the half-full flight.

Unfortunately, the couple, who had booked economy seats, had selected new seats in an "economy plus" row, which the airline considers an upgrade.

"We thought not a big deal, it's not like we are trying to jump up into a first-class seat", said Hohl.

Hohl and Maxwell boarded the plane last and found a man napping across their row of seats.

Hohl said that after a flight attendant told them to return to their assigned seats, the couple did - only to be told to leave by another official.

However, Hohl and Maxwell claimed they were then escorted off the flight by a USA marshal before it took off, even though they'd returned to their initial seats.

The airline said the 69-year-old man, identified as Dr. David Dao, had been asked to give up his seat on an overbooked flight from Chicago to Louisville in the USA state of Kentucky, but he refused to cooperate.

The latest incident happened Saturday at George Bush Intercontinental Airport on United Airlines Flight 1737.

We're nominated for a Webby Award-but we need your vote to win! Their request was denied and the couple was told to return to their assigned seats.

United Flight 3411 was the subject of intense global scrutiny last week when Dao, a paying customer, was selected to be involuntarily bumped from his seat. Munoz repeated his apology Tuesday to Dao, other passengers on the flight and the rest of the airline's customers.

The new incident on a United flight came just days after a passenger was violently dragged off an overbooked flight for refusing to give up his seat for an off-duty crew member.

Hohl said that the incident showed "customer service and the airlines have gone real downhill".

"It's really too early for us to tell anything about bookings and in particular last week because it was the week before Easter, that's normally a very low booking period", said United President Scott Kirby.