Many people called for boycotting United Airlines during their public relations nightmare last week, but a recent poll shows why those calls are unlikely to become reality.
"This frightful situation has provided a harsh learning experience from which we will take immediate, concrete action", said the airline on Thursday, vowing to change its rules on overbooking and booking crew, removing passengers and training its staff on how to handle such an event.
United Airlines crew members will no longer be able to bump a passenger who is already seated in one of the airline's planes.
United Airlines just made another policy change aimed at preventing a fiasco like the one it endured this week.
United initially stumbled in its response, but has since promised not to take seats from boarded passengers anymore, pledged not to use law enforcement in such situations and offered to refund everyone aboard the plane. Preferences were more evenly split among those who hadn't heard about the airline lately, with 51% choosing American.
United Continental CEO Oscar Munoz's initial attempts to apologize were roundly criticized.
David Dao was physically dragged off the United Airlines flight.
"No-one should ever be mistreated this way".
Last Sunday, gate agents handling United Flight 3411 from Chicago to Louisville were notified at the last minute that four crew members needed to travel on board the flight.
The airline has announced that it is also reviewing its compensation policies.
A day before releasing his statement, Munoz emailed all United employees and said he stood behind the security guards' actions.
Dr David Dao lost two teeth and suffered a broken nose and concussion as he was ripped from his seat on the overbooked flight on Sunday to make way for staff.
Attorney Thomas Demetrio says that agreement means a court hearing scheduled next week isn't taking place.
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