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Consumer Reports pulls recommendation for Microsoft Surface laptops

11 August 2017
Consumer Reports pulls recommendation for Microsoft Surface laptops

"Microsoft Surface Pro is designed and built with performance and reliability in mind", Microsoft told CNBC.

Building hardware is not a simple task and while Microsoft has had some experience in this segment with the Xbox and a few other devices, they are still relatively new to the game.

Consumer Reports, the nonprofit organization that tests and rates a host of products across multiple categories, has officially removed its "recommended" designation from four Microsoft laptops, the organization announced via a press release on Thursday.

Consumer Reports surveyed owners of about 90,000 tablets and laptops purchased new between 2014 and the first quarter of 2017.

For its part, Microsoft does refute the findings, not that we would expect them to say anything different, and says that their return and support rates differ from the findings in the Consumer Report Survey. The rep added that they don't believe the findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation.

Shares of Microsoft were last seen down 0.6% at $72.05, with a consensus analyst price target of $80.19 and a 52-week range of $55.61 to $74.42.

What are your thoughts about Microsoft's Surface lineup?

"We've found that reliability is a major factor for consumers deciding on what tablet or laptop to buy", Simon Slater, the magazine's survey manager, said in a statement. Of course, the nature of consumer tech is that something will probably go wrong for a subset of devices over the course of their typical use.

Consumer Reports noted that the Surface Pro, whether in the form of tablet or with keyboard attached, performed very well in its lab tests. The study is also used to determine the reliability of products like refrigerators, lawn mowers, televisions and more. Survey respondents said they experienced problems with Surface laptops that included unexpected freezes or shutdowns and slow response times from the touchscreen. Predicted reliability is a projection of how new models from each brand will fare, based on data from models already in users' hands.