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Apple Admits MacBook Keyboard Fail, Offering Repairs and Refunds

24 June 2018
Apple Admits MacBook Keyboard Fail, Offering Repairs and Refunds

The company said it has "determined that a small percentage" of MacBook and MacBook Pro keyboards may have misfiring keys that unexpectedly repeat or do not produce characters or have keys that feel "sticky". Apple on Friday finally admitted the issue that has been occurring with some MacBook and MacBook Pro keyboards. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix.

Anyone affected by the issue who has already paid to have their keyboard fixed is eligible for a refund, Apple said.

Reportedly, the butterfly-mechanism keyboards fail when they encounter dust. The models affected will be covered for four years from time of purchase.

All MacBooks made since 2015 and MacBook Pros made since 2016-all of which use the "Butterfly" switches in their keyboards-are eligable. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed. They will examine if the keyboard is really faulty, and replace the keyboard.

Apple posted special cleaning instructions for laptops with butterfly key switches in 2017, but no other information.

In the same vein, it is worth noting that, prior to the announcement of the program, repairs involved nearly exclusively swapping out the entire top case of the keyboard. Another incident happened when iPhone 4 users complained about no signals on their phones, to which Apple provided a solution by handing free "bumper" cases to the users.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback.

Apple said the problems involved only a "small percentage" of laptop keyboards.

The Outline was one of the first sites to identify the scope of the problem.

If you own one of the above MacBook, and facing issues with the keyboard, you will have to take it to an authorized service center or an Apple retailer.

Fortunately, Apple has decided that it would cover all the costs of the fix, and the users will only have to walk into an Apple store or to an authorised service centre to get their keyboard fixed.