Users who are affected by the issue are missing files and folders in their "Documents" folder.
"Prior to re-releasing the October 2018 Update our engineering investigation determined that a very small number of users lost files during the October 2018 Update", stated the Microsoft announcement. You create "D:\documents" and change the location of the files known folder from the original "old" location c:\users\username\documents to D:\documents. Previously the company only advised users to not install the update.
Microsoft has corrected issues that caused data loss on systems upgraded to the company's new feature update the October 2018 Update. Microsoft announced on its support page that it has paused the distribution of the Windows 10 October 2018 Update (version 1809) for all the users after isolates report of users missing some files after updating. In previous feedback from the Windows 10 April 2018 Update, users with KFR reported an extra, empty copy of Known Folders on their device.
Microsoft added code in the October 2018 update that would make sure these empty duplicate folders were removed. "That change, combined with another change to the update construction sequence, resulted in the deletion of the original "old" folder locations and their content, leaving only the new "active" folder intact".
To help our customers that may be impacted by this issue, Microsoft Support is assisting customers and trying to recover data for users who may have experienced related data loss.
Based on that statement, it appears that the deleted files may be recoverable, but it's definitely a good idea to refrain from using the computer further to ensure that things don't get overwritten and lost forever.
Microsoft stopped the update to investigate the issue and found the issue according to John Cable, Director of Program Management, Windows Servicing and Delivery. While we can not guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT or find a local number in your area.
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